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ABOUT HIGHSTREET PAKISTAN

  • You must be 16 years or older to make a purchase on our website. 
  • HighStreet Pakistan has no liability in case products are sold out or for any typographical error on the website in the product descriptions or technical specifications, colours in images, inaccurate or adjusted prices or any other incorrect information with regards to whether a product is in stock. 
  • The website and its content including logos and other trademarks are the property of HighStreet Pakistan.
  • You accept and agree to the Terms & conditions when you as a customer, access or place an order on the site or related pages. 

 

      PRODUCTS

  • Are your products tested on animals? No, HighStreet Pakistan products and ingredients are not tested on animals.
  • Are your products vegan? We work frequently to update our full assortment for a vegan range only. For information about the vegan products, please use the search function or filter by "vegan products" in each product category.
  • Can I purchase gift cards online? No, gift cards are currently not available.

     

ORDER

  • Do I have to create an account to make a purchase? No, you can place an order as a guest if you prefer not to create an account. We do recommend you to sign in to take part of any upcoming offers and to make future purchases more convenient. 
  • How do I save products as favorite? To add a product as a favorite click on 'Add to Wishlist' All your favorites can be found by clicking on the WishList in the upper right corner of the website. 
  • How do I know my order was registered? As soon as your order is registered you will receive a confirmation e-mail with information regarding your order. 
  • How do I know my order was shipped? You will receive an e-mail notification once your order are dispatched. If you have not received any confirmation of your order placement, kindly contact us via email or phone. 
  • Can I change my order? Unfortunately, once the order has been processed you can not do any changes to your existing order. 
  • My order arrived damaged. Please contact our customer service at support@high-street.pk or highstreetpak@gmail.com 

 

      MY ACCOUNT 

  • I forgot my password, please help. You can request a new password on the website. Fill in your e-mail address associated to your account and you will receive a link you follow to re-set your password. 
  • I've changed my address, how do I change the information in my account? Sign into your account and change your shipping address. 

  

      PAYMENT

  • What payment methods can I use? You can choose to pay your order by credit card, debit card or even Cash on Delivery. You will be required to select your preferred payment option once you checkout. 
  • Please note, payments can not be refunded once the order is processed or dispatched. All sales are strictly non refundable unless if you received your product damaged.

 

      DELIVERY

  • When will my package be delivered? Please expect 2-5 day delivery for both COD & Bank Wire clients. Delivery may take longer due to unexpected events. 
  • How is my order delivered? Your order is delivered by by one of our courier partners including M&P, Trax, Leopards and TCS. 
  • How much is shipping? The shipping cost varies on your total purchase amount. Once you place your order and are ready for check-out you can view the shipping cost before the order is final. For larger orders above PKR 3000/- we offer free shipping. Whereas for orders under PKR 3000/- our shipping charges usually vary between 200/- to 300/- PKR nationwide. 
  • Where do you deliver? As of now, our products are only available for purchase throughout Pakistan. For International Orders, kindly contact us.
  • Can I ship to an alternate address? Yes, you can.

 

  

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